Privacy policy
Effective Date: March 11, 2024
Last Updated: October 11, 2025
Organix Bed™ (“Organix Bed,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy (“Policy”) explains what information we collect, how we use it, and the choices you have. This Policy applies to https://organixbed.com (the “Site”) and governs your use of our services, whether you’re browsing, creating an account, or making a purchase.
By using this Site, you accept the terms outlined in this Policy. If you do not agree, please do not use the Site.
Privacy Summary
This short summary explains the key points of our privacy practices. For full details, please review the complete Policy below.
- We collect basic contact, order, and device information to fulfill purchases, improve our website, and communicate with you.
- We do not sell personal information for money and only share limited data with trusted service providers (Shopify, shipping, payment, analytics).
- You can manage cookies, opt out of marketing, and exercise privacy rights at any time by emailing support@organixbed.com.
1. Notice at Collection
The following table summarizes the categories of personal information we collect, why we collect it, and who we share it with:
| Category | Examples | Purpose of Collection | Shared With | Retention Period |
|---|---|---|---|---|
| Identifiers | Name, email, phone, address | Order fulfillment, communication, account management | Shopify, shipping carriers, payment processors | Up to 7 years (for tax and order history) |
| Commercial Information | Purchase history, order details | Customer support, warranty, analytics | Shopify, analytics providers | Up to 7 years |
| Internet Activity | IP address, device type, pages visited | Website functionality, security, analytics, advertising | Google Analytics, Klaviyo | Per cookie duration (see appendix) |
| Payment Data | Card number (tokenized), billing address | Transaction processing | Shopify Payments, PayPal, Affirm | Not stored after transaction |
| SMS / Communication Data | Phone number, opt-in status, message logs | Order updates, marketing (with consent) | Klaviyo, Shopify | Until opt-out or deletion request |
2. Information We Collect
Personal Information You Provide: name, contact details, shipping/billing address, and order data when you make a purchase or contact us.
Device & Usage Information: IP address, browser type, device identifiers, pages visited, time on site, and referring URLs.
Cookies & Similar Technologies: We use cookies, pixels, and tags for analytics, functionality, and advertising. You can adjust your preferences via the on-site Cookie Settings.
3. How We Use Information
- Fulfill and deliver orders; provide customer support
- Send transactional updates and respond to inquiries
- Improve website performance and security
- Personalize shopping experience and marketing
- Comply with tax, accounting, and legal requirements
4. Automated Decision-Making
We use automated tools (e.g., Klaviyo, Shopify flow automations) to personalize marketing and recommend products. These automations do not make decisions with legal or significant effects. You may opt out of marketing personalization at any time by contacting us.
5. Email & SMS Marketing
With your consent, we may send promotions via email or SMS. You can unsubscribe or text STOP to opt out. Message/data rates may apply. We comply with CAN-SPAM and TCPA regulations.
6. Analytics & Advertising Partners
We use Google Analytics, Klaviyo, and similar tools for aggregated insights. These services may use cookies to measure performance and improve targeting. We honor opt-outs and GPC (Global Privacy Control) signals where required.
7. Hosting & Payment Providers
Shopify: We operate on Shopify’s PCI-compliant infrastructure. See their privacy policy at shopify.com/legal/privacy.
Payments: Processed through secure third-party processors such as Shopify Payments, PayPal, and Affirm. We do not store your card data after checkout.
8. Affiliate & Referral Programs
Affiliate participants at affiliates.organixbed.com may be tracked through referral links or cookies for attribution. Only essential data (name, email, performance metrics) is processed and never sold or shared externally.
9. Sensitive Personal Information
We do not collect or process sensitive personal information (e.g., precise geolocation, biometric data, government IDs) for marketing or profiling purposes.
10. Device Permissions
If you use a mobile device to interact with our site (e.g., location-based delivery services), we only access device permissions (camera, microphone, location) when you grant consent through your browser or device settings.
11. Disclosure of Information
We do not sell personal information. We may share it with trusted vendors who support operations (Shopify, analytics, fulfillment, legal compliance) under strict data-use contracts.
12. Cookies & Targeted Advertising
You can manage cookies via your browser or our on-site Cookie Settings link. We use cookies for:
- Essential site functionality
- Analytics and performance
- Preference and personalization
- Advertising and retargeting
To opt out of targeted advertising, use our cookie banner or email support@organixbed.com.
13. Data Security
We use SSL encryption, firewalls, and secure access controls. While we maintain strong safeguards, no system is completely secure. In the event of a data breach, we will notify affected individuals as required by law.
14. Data Retention
We retain information only as long as necessary:
- Orders & tax records: up to 7 years
- Customer support: up to 3 years after resolution
- Marketing data: until you opt out
- Cookies: per the expiration period in the appendix below
15. Financial Incentives (California)
Occasionally, we offer discounts or free products (e.g., “$200 off” or “Free Protector”) in exchange for sign-ups or purchases. Participation is voluntary, and you may withdraw anytime. The value of the incentive equals the amount or value advertised. Opting out of marketing does not affect your purchase ability.
16. U.S. State & GDPR Rights
Residents of California, Colorado, Connecticut, Utah, Virginia, the EU, and UK have rights to access, correct, delete, or opt out of targeted advertising and sharing. We will verify each request. Contact support@organixbed.com to exercise these rights.
Verification: We verify requests by matching your name, email, and order history. Authorized agents must provide written authorization.
17. Data Transfers & Legal Bases (GDPR)
We process personal data on the legal bases of contract performance, legitimate interest, consent, and compliance with legal obligations. Data may be transferred to the U.S. under the EU-U.S. Data Privacy Framework or Standard Contractual Clauses.
18. Children’s Privacy
We do not knowingly collect data from children under 13 (or under 16 where applicable). If we discover such data, we delete it immediately.
19. Breach Notification
If we experience a data breach affecting your personal information, we will notify you as required by applicable law and cooperate with authorities to minimize risk.
20. Third-Party Links
External links (e.g., manufacturer sites, affiliates) are governed by their own privacy policies. We are not responsible for their content or practices.
21. Accessibility
We are committed to digital accessibility and WCAG compliance. If you encounter accessibility issues, contact support@organixbed.com or call (866) 647-5513.
22. Privacy Choices
To manage or opt out of cookies, targeted ads, or marketing communications, visit our Privacy Choices page or email support@organixbed.com.
23. Contact Information
Organix Bed™ — Privacy Team
4351 W 7800 S, Ste C
West Jordan, UT 84088, USA
Email: support@organixbed.com
Phone: (866) 647-5513
24. Cookie Appendix
| Cookie Name | Purpose | Provider | Duration |
|---|---|---|---|
| _shopify_sa_t / _shopify_sa_p | Shopify analytics & attribution | Shopify | 1 year |
| _ga, _ga_* | Google Analytics session tracking | 2 years | |
| _kla_id | Klaviyo email attribution & automation | Klaviyo | 2 years |
| _landing_page / _orig_referrer | Track referrers and campaign performance | Shopify | 14 days |
| cart / cart_sig | Maintain cart session | Shopify | 2 weeks |
25. Changes to This Policy
We may update this Policy at any time. Material changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site constitutes acceptance of the revised Policy.
26. Security Disclosures
To report a vulnerability or potential security issue, email support@organixbed.com with “Security Disclosure” in the subject. Please omit sensitive information from your message.
