FAQ

For more even wear, we recommend rotating your mattress 180 degrees monthly for the first six months, then every six months. Rotation is recommended care advice, not a condition of warranty coverage; missing a rotation does not by itself invalidate your warranty. All four Organix Bed mattresses are single-sided. Do not flip them.

New mattresses start tighter and settle with normal use. Average comfort break-in is about 60 days; individual experiences vary. The 30 nights actually slept required before a standard comfort return or exchange is a separate eligibility rule within the original 90-night trial. Time spent packaged does not count toward those 30 nights.

Use a waterproof mattress protector. Spot-clean the surface with a small amount of mild soap and water, and let it dry completely before covering it. Do not soak, saturate, steam-clean, machine wash or use harsh chemicals. Do not remove the mattress cover for cleaning.

Fire-barrier construction depends on the mattress model. Contact customer support for the material details applicable to your mattress; do not remove the cover or fire barrier.

Yes. A waterproof protector prevents stains, liquid damage, and allergens. It’s also required to maintain warranty coverage.

Use a rigid, supportive foundation. Slats must be at least 2 inches wide, with gaps no greater than 2 inches. Queen and larger sizes require proper horizontal and vertical center support. Compatible adjustable bases, properly constructed rigid platforms and the Organix Bed Heavy Duty Box Spring are acceptable. A traditional flexible spring-style box spring is not suitable support.

Adjustable bases have free shipping to your door. Box spring shipping is $369 (any size). Bunk board shipping is $199 (any size). These are doorstep deliveries, not white-glove service. Full-Service Delivery (White-Glove) is available during checkout.

Yes. These orders require a custom quote and may take longer. Canadian customers are responsible for duties and taxes. Contact us at (866) 647-5513 or support@organixbed.com for details.

Yes, but all sales outside the U.S., Alaska, Hawaii, and Canada are final and not eligible for returns or warranty claims.

The $259 Full-Service / White Glove option includes scheduled delivery, carrying the mattress into your home, basic placement/setup on a compatible foundation and removal of packaging materials, including up to two flights of stairs with safe, normal access. Difficult-access locations may require additional arrangements or charges. Old-mattress removal is a separate service purchased at checkout, subject to availability and the mattress being sanitary and accessible. You will receive tracking, and the carrier will contact you to schedule the delivery window.

Do not accept visibly damaged freight. Refuse delivery and contact us immediately. For pillows, sheets and other accessories, hidden damage must be reported within 48 hours of the carrier’s delivery time with photos. Accepting damaged freight voids claim eligibility.

Mattress orders can be canceled within 24 hours of purchase for a full refund. Each mattress is built to order and production starts soon after you buy, so a cancellation requested after 24 hours carries a 10% restocking fee. Once a mattress has shipped, it can no longer be canceled and follows the return process. Accessory orders that have not shipped can be canceled for a full refund.

To cancel an order, or to change an address or delivery option, email support@organixbed.com with your order number as soon as you can, ideally within 24 hours of ordering.

Tracking emails are sent as soon as each item ships. For freight items, the carrier will also contact you to schedule delivery.

Standard mattress delivery is to-door freight. You handle moving the mattress from the delivery point and setting it up. Allow approximately 2–5 weeks for mattress delivery; furniture or adjustable bases may add 1–2 weeks. Disclose difficult access in advance so any special arrangements or charges can be explained.

Your home trial lasts 90 nights. Before a standard comfort return or exchange, you must have slept on the mattress for at least 30 nights; nights spent packaged do not count. If your order received free outbound freight, a $369 deduction applies to a standard return. One mattress trial is allowed per household, customer and shipping address. Condition inspection and other deductions apply. Accessories and bases are non-returnable. Read the complete return policy for eligibility, deductions and processing timelines.

The full retail value of promotional/free accessories may be deducted from your refund. Promotional accessories are non-returnable, even unopened. If outbound freight was free, a $369 deduction applies. Other inspection and carrier-related deductions may apply. See the complete return policy, including any donation option and its requirements.

After at least 30 nights actually slept on the mattress, one standard comfort exchange is allowed within the original 90-night trial. You pay $369 one-way return freight and any upgrade difference; Organix Bed covers shipment of the replacement. The exchanged mattress is final sale and receives no new trial. For a standard same-model Split King, both halves are exchanged together. Read the full exchange terms.

A standard Split King purchase consists of two Twin XL mattresses of the same model and is treated as one mattress set with one 90-night trial. A standard comfort return or exchange requires both halves to be returned or exchanged together. A manufacturing defect affecting only one half may be handled separately under the limited warranty. Exchanged mattresses receive no additional comfort trial.

Coverage includes visible impressions greater than 1.5" and manufacturing defects in materials or craftsmanship. It applies only to the original purchaser under normal residential use.

Stains, liquids, unsanitary conditions, misuse, cutting or puncturing during unpacking, improper foundations, missing law tags, commercial use, or failure to provide requested documentation can void coverage.

Email support@organixbed.com or call (866) 647-5513. Include proof of purchase, photos of the mattress and defect, the law tag, and your foundation setup. Claims are reviewed within 2–5 business days.

If accepted for inspection, a $369 shipping fee is collected. The total process—from receipt to replacement—takes 3–8 weeks. If a defect is confirmed, we refund the fee and deliver a replacement free via White Glove service.

No. Prices and promotions may change without notice. We do not issue refunds for post-purchase price differences.

If your purchase included free accessories, their full retail value may be deducted from an eligible refund. Promotional accessories cannot be returned. A $369 deduction applies when outbound freight was free, and other applicable deductions are explained in the return policy.

Yes. During checkout, we offer Affirm financing, Shopify Shop Pay Installments, and PayPal Buy Now Pay Later at checkout. Financing must be done online through the checkout page. Financing isn't currently offered over the phone.

Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. Affirm availability and eligibility may vary. Restrictions apply. See affirm.com/terms#use. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Financing Law license. For licenses and disclosures, see affirm.com/licenses. Affirm, Inc., NMLS 1883087. Affirm Loan Services, LLC, NMLS 1479506.

Rates from 0–36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.

See Affirm’s full payment terms and disclosures: affirm.com/disclosures.

Use a waterproof mattress protector. Spot-clean the surface with a small amount of mild soap and water, and let it dry completely before covering it. Do not soak, saturate, steam-clean, machine wash or use harsh chemicals. Do not remove the mattress cover for cleaning. For more even wear, we recommend rotating your mattress 180 degrees monthly for the first six months, then every six months. Rotation is recommended care advice, not a condition of warranty coverage; missing a rotation does not by itself invalidate your warranty. All four Organix Bed mattresses are single-sided. Do not flip them. Use proper foundation support, and avoid bending, dragging or lifting the mattress by its handles.

Use a waterproof mattress protector. Spot-clean the surface with a small amount of mild soap and water, and let it dry completely before covering it. Do not soak, saturate, steam-clean, machine wash or use harsh chemicals. Do not remove the mattress cover for cleaning.

We accept Visa, MasterCard, Discover, Amex, Shop Pay, Apple Pay, Google Pay, PayPal, and Affirm financing.

Yes. Our checkout is PCI-compliant and uses SSL encryption. Payments are processed securely through Shopify Payments or PayPal.

Call (866) 647-5513, online chat, or email support@organixbed.com.

For shipping quotes to Alaska, Hawaii, or Canada, contact us before placing your order.