Warranty

Organix Bed™ Limited Warranty

Updated: 01/07/2024

Warranty Terms
J&J Products Co., DBA Organix Bed™ ("Company”) warrants your Organix Bed™ Aria™, Harmoni™, Tranquiliti™, and Sereniti™ mattress (“Product”) against manufacturing defects in workmanship and materials as described in this limited warranty (“Warranty”). If within twenty (20) years, ten (10) years for Aria™ of the date of purchase the Product fails due to any defect in materials or workmanship, the Company will replace or repair the Product for the original registered owner.

If any sleep product is cut/slit during unpacking the warranty will be void, meaning it won't be eligible for return.

Pillows, bedding, sheets, blankets, pillow cases, bedroom furniture, adjustable bases, and box springs ("Accessories") are not warranted by the Company. They have a separate warranty provided by their manufacturer. See the each accessory product page for those warranties. No other warranty, express or implied, exists. This Warranty covers deterioration causing the Product to have a visible indentation greater than one and a half (1.5") that is not associated with a sag in the foundation, box springs or platform. Warranty pick up fees apply. Do not remove or discard the white law labels or the model name label. These labels serve as a means of identification to establish your warranty rights.

What the Warranty Does Not Cover:
The Warranty does not cover normal wear and tear, abuse, damage (including stains and damage caused by inadequate box springs or frame, or damage caused when moving or transporting the mattress), and improper care or maintenance of the Product. The Warranty does not cover a normal increase in softness or comfort preference. In addition, the warranty does not cover physical abuse or damage to the structure and/or cover material of the mattress, including but not limited to, burns, cuts, tears, labels or tags peeling or falling off, liquid damage, or stains. If you did not purchase a box spring or adjustable base from the Company, you may be required to provide proof of the quality of the foundation of the Product if you make a claim under the Warranty. USE OF AN INAPPROPRIATE FOUNDATION WILL VOID THIS WARRANTY WHETHER EXPRESS OR IMPLIED. As an example, if your foundation is causing one more corners or the middle of the mattress to sag and has weight being pushed down on it for long periods of time, the Product could possibly become deformed.

The Warranty on the Product, whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose, shall not exceed in duration the term of this Warranty, which begins, with the date of purchase by the original owner. The Company does not warrant that the Product is suitable for any person’s medical condition. A licensed physician should address any questions or concerns regarding medical or health conditions. The Company makes no warranty beyond what is contained in the Warranty. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you. The Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. The Company does not authorize any person to create for the Company any other obligations or liability in connection with the Warranty. Floor models or demonstration samples (“demos”) sold at a discount are not covered by this Warranty.

If a Problem Occurs:
If you observe a defect, please contact Organix Bed™ immediately. If a problem occurs prior to the end of the warranty period, The Company will repair or replace (at the Company’s option) Product at full value. Replacement or repair of the defective Product is the only remedy under the Warranty, except in the case that identical materials are not available at the time of product service. The Company reserves the right to substitute materials of equal or higher quality, or (at the Company’s option) provide a refund. For the Warranty to be valid, you must be the original consumer purchaser from an authorized dealer (in the United States) of the Company, you must provide a copy of the original store receipt or other proof of date, place of purchase and purchase price. The Company shall not be liable for incidental or consequential damages arising out of the use of the Product or the inability to use the Product, or for the breach of this Warranty or any other express or implied warranty. We may request images of one or all sides of the mattress. Images must be clear and not blurry. 

Important Care and Use Instructions:
We do not recommend using conventional mattress covers as many of them will reduce the effectiveness of the pressure relieving qualities that your Product has to offer. Mattress protectors designed to work specifically for your Product are available at Organix Bed™ (https://organixbed.com) and are guaranteed to protect your Product from fluids and moisture. STAINS ON THE PRODUCT WILL VOID THE WARRANTY. We recommend that the Product is always transported and stored in a flat position rather than upright to best extend the life of the Product. Your Product is single-sided and therefore should not be flipped over. However, we do recommend that you rotate the mattress once a month for 6 months after purchasing the Product, and then once every 6 months thereafter.

Frame and Box Spring Support:
We recommend purchasing a base or box springs through Organix Bed™. If mattresses are placed on a “platform” or “slat” bed, slats must be at least two inches (2") wide and no more than two inches (2") apart. Additionally, there must be a center support that runs down the center of the mattress vertically and horizontally. INADEQUATE BOX SPRINGS OR A FRAME THAT DOES NOT PROPERLY SUPPORT YOUR PRODUCT WILL VOID YOUR WARRANTY.

Please note: If you have questions regarding your current base or box spring, please feel free to call us at (866) 647-5513 or email us at info@organixbed.com. We will be happy to let you know if what you have will work with this mattress. We would rather you not have to buy something if you don't need it.

Limitation of Remedies:
If, during the Limited Warranty period, the product is found to be defective because of defects in material or workmanship, it will be replaced without charge. To make a claim, contact Customer Service at (866) 647-5513 to obtain a Return Authorization. Defective products must be returned, along with the original invoice to Organix Bed™ (call (866) 647-5513 for full details). Replacement of a product under the terms of this Limited Warranty in no way lengthens the Limited Warranty period.

Last update 01/07/2024

Organix Bed™ reserves the right to make changes to this website at any time. All changes are made retroactively.