Customer support
What can we help with?
Pick a topic and we’ll show you the fastest way to an answer.
Check your order
Enter your order number and the email you used at checkout, and our chat will look up its status and tracking.
Send us your order number and the email you used at checkout with the message form below.
Can’t find your order number? It’s in your order confirmation email. Or .
Delivery: what to expect
- Mattresses ship by freight and typically arrive within 2–5 weeks. Furniture and adjustable bases can add 1–2 weeks.
- Pillows, sheets and mattress protectors ship by ground and typically arrive within 5–14 days.
- Your order may come in more than one shipment. You’ll get a tracking email for each one.
- For freight deliveries, the carrier contacts you to schedule a delivery window.
- Orders of $800 or more need an adult signature at delivery.
Do not accept delivery of a damaged mattress
If your mattress arrives damaged, refuse the delivery and ask the driver to return it to us. Then call us right away at (866) 647-5513 so we can file a claim with the carrier.
If you accept a damaged mattress, we can’t file a claim, and the damage becomes your responsibility.
A pillow or other accessory arrived damaged?
Email clear photos of the damage to support@organixbed.com within 48 hours of delivery.
Returns and exchanges
Mattresses: the 90-night trial
- Sleep on your mattress for at least 30 nights, then start a return any time before night 90.
- You get 100% of the mattress price back, less $369 return shipping when your order shipped free.
- The mattress must come back clean and undamaged, with no stains, odors or pet hair.
- A mattress protector is required to be eligible for a return. It must be on the mattress from the first night you sleep on it.
- Refunds typically take 5–7 business days, and up to 3–4 weeks.
Pillows, bedding, bases and furniture
These are final sale and can’t be returned or refunded, even if they’re unopened. That includes pillows, sheets, mattress protectors, adjustable bases, box springs, foundations and furniture.
If an accessory arrives damaged, email clear photos to support@organixbed.com within 48 hours of delivery. For a damaged mattress, see Delivery and damage.
Warranty and care
To start a claim, email support@organixbed.com or call (866) 647-5513 with your proof of purchase and photos of the issue. The warranty page lists everything to include.
Choosing a mattress
Not sure which of our four mattresses fits how you sleep? Start with a few quick questions, or talk it through with us.
Send us a message
We read every message and reply by email during support hours.