Tranquiliti
by Intellibed®

Really?? Why would you post a one star with a raving review. How about some honest reviews?? Makes me not trust any review on your site or your product.

We purchased a king sized mattress (as well as their box spring, base, and cover) in 2017. At first it was the best mattress we had ever slept on. We told everyone we could about it. We rotated it according to their schedule, but started getting squishy soft spots that weren’t supportive after about a year. Since the mattress can’t be flipped over we even turned it sideways. The warranty sounded great, but you have to have visible low spots for it to be valid. The mattress would have to be trashed to get to that point. The mattress looks new, but won’t support you because it has soft squishy areas. We aren’t heavy people (my husband is 175 lbs for reference). Customer service is polite, but won’t do anything without visible dips in the mattress. It’s becoming so painful to sleep on that we are going to have to purchase a different mattress.

Not a good buy for us. Gel sinks toward heavier person in the bed. Like crawling out of a ditch in the morning for the lighter person. My back is killing me. We’re replacing after only six months.

don’t fall for the head and foot adjuster. they are never used, and especially not while sleeping. if you like a very firm, plywood like bed, the Intellibed is for you.

The following is the communication I have had with Josie at I B at the customer service line. It describes the experience I have had so far with Pilot and my I B. I am not getting much sleep, tossing and turning, waking up with hip and back pain, and woke up this morning with numb and tingling hands and arms. So far, I’m not pleased with this bed.especially for spending $5,499.00 on the mattress alone and not being told the truth about it.

Subject: queen Intellibed i b delivery and more info

Hi Josie,

Per our conversation yesterday. Here is a detailed email of our conversation per your request.

On Saturday, 8/17/19, I had my Queen Intellibed I B delivered by Pilot. The 2 delivery guys arrived and took my mattress. I had been guaranteed that my mattress and simple, low profile wood base without headboard, would be removed as well. This was printed on the receipt that was sent to me by Jesse W, the sales guy who sold me the bed and told to me via telephone at time of purchase. After the guys removed my mattress, they brought in the base. I asked them where they thought they were going to put the base since they hadn’t taken my current base out yet. They said they were told to only take the mattress. I told them there was no place to set up the bed until they removed the base as was previously promised. The taller, thin guy started arguing with me and told me that it wasn’t his problem. I tried to call I B customer support but they weren’t available and then tried to call Pilot and they weren’t available. I also tried calling and texting Jessie W with no response. I asked him to contact his manager and he refused. After continuing to argue with me and calling me a name and cussed further, he called his dispatch. She told him NOT to take the base. I told them they were not taking the new base that was in my home back out and they were going to remove my old base. They were being EXTREMELY unprofessional and rude. I kept explaining to them that I was told that both my base and mattress would be removed by I B. There was no room to set up the bed unless this happened. After arguing with me, calling me names, and being very rude, they finally decided to remove the base because he said he was tired of arguing with me and being here. After all that, it took them 5 minutes to unscrew 4 screws and remove the base. They ended up leaving the screws and nuts on the front walkway instead of removing them. Someone could have tripped on them as they were large. I am very upset and disappointed in Pilots service and wouldn’t recommend them to anyone. I have not gotten a call to see how the delivery went or follow up on the issue that was called into dispatch on the day of delivery. Very unprofessional. To top it off, the other delivery guy came in and started scanning my house. They should just come in, keep their eyes on what they are doing and get out. I was not comfortable with these two in my home. They were very disrespectful.
The reason I ordered the mattress through I B was because of a few reasons. I was going to purchase from Mattress Firm but I spoke to Jesse W and he guaranteed me a few things. First, he told me the mattress was 10″ deep. Mattress depth was a big concern for me as I didn’t want to pay hundreds of dollars for sheets and didn’t want it to be a hassle to locate sheets that fit the larger mattresses. I asked him twice to make sure that the mattress was the same size as a regular mattress and he guaranteed me it was and said I would be able to use my regular sheets on it. This mattress is not 10″, it is 14″. He was dishonest about this and I don’t appreciate it. Second, he told me that my credit card wouldn’t be charged until the day my mattress was delivered to my home. My credit card was charged once I agreed to have the mattress delivered. He was dishonest about this as well. When someone orders something over the phone, they have to trust the person they are speaking to especially when the company doesn’t have the information online. There is no way to know otherwise. Jessie also told me that I can return this bed for full money back after 30 days if not satisfied and not have to exchange the bed. This was the other reason I purchased this way. Jesse said he was going to throw in one of the unscented gel pillows along with the sheets when he sold me the bed. I had already given him my credit card number. He had called me back later that night and asked me if he could take the pillow off and gave me a sad story about how he would get in trouble with his boss if he gave me the pillow and was hoping I wouldn’t mind if he didn’t give it to me. So, he ended up taking it back. It seems like his business practices are a bit unethical with all that has happened. It shouldn’t be like that just because he speaks to people on the phone and doesn’t have to see them face to face.

I have been having a hard time sleeping on this bed. I have only gotten a couple broken hours of sleep, at night, since I’ve gotten it and it’s affecting my work and daily activities. It is very hard and I am sleeping more on top of the bed instead of in the bed. My hips and back hurt every day now and my shoulders are shoved up in my ears when I sleep and its very uncomfortable. I spoke with you, Josie, yesterday, and received some tips on how to break in the bed a little quicker and I hope these tips help.

I also wanted to thank you again for offering to send a complimentary set of queen size bamboo sheets and 2 pillows for all the headaches and hassles I’ve been though so far. I look forward to receiving them. Also, thank you for taking the time to listen yesterday.

One side of the bed seems to be a little softer than the other.

Our sleep has improved dramatically since purchasing the Organix Bed purchase. My husband is sleeping through the night for the first time in decades.

You have a referral program that clearly states how simple it is”. Maybe you should put a disclaimer on there that if there is a sale you get NOTHING. I gave someone my referral number only for him to be told that since there is a big sale going on now there could be no referrals. That is inexcusable. What a scam on your part. This person I referred was going to buy another Temperpedic and would have if it weren’t for me and my time I spent convincing him to go with this bed. Your company is dishonorable. Shame on you for being DISHONEST.”

Out of four bed selections, we have tried two. First one was way too hard. Second one was way too soft. Unfortunately, they draw the line at number of choices and we can’t return or exchange second the bed. Buyer beware, unless you try it in a store DO NOT BUY ONLINE. Too expensive of a mistake. I will not be recommending these beds sold online.

The Firm Intelliibed starts out comfortable, but after half an hour or waking up in the morning my body hurts all over.