Reviews

Please note: The Tranquiliti™ mattress replaced the Sapphire and Indigo mattresses to make one amazing mattress. It is still manufactured with love by Intellibed.

  1. Cinnamon

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    This mattress was advertised to me as pressure relieving and cooling, for me, it hasn’t been cooling. The pillow top really locks in heat at night, and I wake up sweating- every single night.
    I’m also a side sleeper, and this mattress is so firm, I have pain and pressure building up in my shoulders and hips.

    I gave this 2 stars because the BEST part of this mattress is that it comes with a warranty (as long as it has a mattress protector and it damage free) and I’m hoping I qualify for a return.

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  2. Blaine

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    We bought Intellibed several years ago and thought it was great for the first few years.

    It begins to breakdown, even with turning, which is no easy job. For the price, you are better off to buy a high end mattress every 5 years (which you will probably not need to do) The reviews I have read seem to be from people who have only had their beds a few months. I would have made the same remarks after a few months but NOT after a few years.

    Way too expensive for what you get.

    Keep shopping!

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  3. sconser

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    I bought 2 of these mattresses from Organix Bed in size Twin XL to pair with 2 adjustable Twin XL bases. Both mattresses measured 77 inches, instead of the 80 inches that a Twin XL is supposed to be. This caused a gap at the headboard (the pillow would fall in the gap) and/or at the other end where the adjustable base support end is (raising the bed causes it to mattress to slide to the support and makes a gap near the headboard again). Organix Bed was nice enough to deliver 2 new mattresses but these had the same issue. Twice more Organix Bed delivered what was supposed to be Twin XLs and they all were short – all 8 mattresses measured 76 inches-77 inches. I’m not sure what to do at this point since it looks like the Twin XLs are not manufactured to proper size specs. Mattress is extremely comfortable but the size issue may be a deal breaker. — Organix Bed reply: We are very sorry for your experience. We can confirm that the current Twin XL mattresses do messure 80″ in length.

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  4. Mader’s

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    We really have enjoyed our new bed for sure. The process not so much! Honestly, it is too long of a story to post here. But after weeks of aggravation, Using commercial fans to dry our mattress, multiple days waiting all day for delivery, mattress being dragged down side walk, multiple representatives and finally no further communication our recommendation would be:

    Redesign the manufacturing process to eliminate the mold and moisture from this process. Wrapping a newly bed up immediately after producing while (glue is what we were told was still wet) in heavy plastic will cause mold and most concerning invisible signs of mold in cased inside the mattress. This voids all the health supporting claims in my opinion.

    Lower the weight of the mattress or hire your own “white glove service” for delivery instead of contracted drivers in a Ryder moving truck. Our mattress was dragged down the side walk. Shoved upstairs knocking pictures and chandelier off not to mention the driver was having extreme difficulty in breathing due to the extensive labor it took due to the size and weight of a king mattress.

    I can tell everyone my husband was so very kind and patient through this whole process. After the 2nd molded-wet mattress, multiple service reps, and the waiting time between deliveries I became very put out. Everyone was very kind in communication but the process to get there was on us. Purchasing the mattress from Organix Bed in Louisville KY they should have walked us through the process better. Again very kind but honestly once we were passed off to corporate we have yet to hear from them. They did send us a set of sheets and pillows in which we really appreciated. Organix Bed passed us off to his rep with Corp. After multiple communications with him and him assuring us he personally inspected the mattress (to find mold and moisture on 2 delivery again), we were passed off to someone in the Corp office in Utah again being told she would handle everything from this point with the delivery of mattress #3. Confusion with corporate and delivery driver, waited several weeks for the arrival of mattress. 3rd time was charm thankfully! We did not see any mold present nor was it wet upon delivery. We signed for the mattress and apparently they all were done with this one! I get it we were over it as well. We were told a mattress cover protector would be coming due to all of our trouble. We contacted them twice to inform them it never arrived and I guess the sale is closed. Still haven’t heard from them so of course to protect this 10k purchase we already took care of it. Honestly I wanted to wait until the whole process was finished to add our review. We wanted so much for them to turn this around and we could include how well we were taken care of through the process! But no communication says it all.

    Our mattress is very nice and rightly should be for the cost. We are believing this is what we needed for our health and all the wonderful benefits and claims that are made on the intellebed. — Organix Bed reply: We are very sorry about your experience. We are happy you are enjoying your bed. However, we would like to make up to you for the process you went through, please contact us at 866-647-5513.

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  5. AMc

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    Customer service was good/responsive. Thought bed was ok for first week or so, but have a very difficult time getting comfortable and falling asleep on it. Now experiencing shoulder and hip pain and waking up every hour or 2 to change positions. Also wake up stiff and feel like my back and neck are not aligned well at all. Not what I expected based on reviews and talking to customer service.

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  6. Shelley K.

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    I am able to sleep in my own bed again! My back pain from sleeping has reduced dramatically.

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  7. Pamela Y.

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    My back has become very sensitive to meds beds and any bit of sagging really threw me off. This bed has been a blessing and I love the fact that it is made from natural material!!

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  8. Jeff Anderson

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    We’ve had issues from the beginning with Organix Bed. First, we live in Ohio, yet our mattress was shipped to Kansas for who-knows-what-reason. So our mattress arrived about a week later than we had expected and planned. Second, our mattress arrived with a small tear in one of the seams about 2 inches long. I immediately called and emailed customer service to report the issue. Everyone I have spoken to acted genuinely concerned, told me they would consult a manager and get back to me, and naturally I’ve never heard from them again. Further attempts at calls or emails to those employees are never returned. The tear has grown to about 4 inches now over the course of a year, but I’ve given up on it. I will say that the mattress itself is extremely comfortable and we had planned to purchase another one this year for another bedroom. But with the customer service issues, we will take our business elsewhere. UPDATE 5/3/16: Thank you Organix Bed for your reply. Please give me an email address, and I will happily forward you all my previous emails. For the record, I spoke on the phone to Deena on 5/22/15, and DID send her a picture and full explanation on the same day. I got zero response from ANYONE. Then on 7/15/15 I got a canned marketing” email from Deena to which I again replied with the picture and full explanation of all my issues. And again – you guessed it – not a single reply or acknowledgment of my email. So I appreciate your response to my review stating you will “look at my options but forgive me if I remain doubtful that this is just more lip service and superficial customer service with no real desire to help. I hope you prove me wrong, and I hope everyone reading this seriously considers this a warning as to the level of customer service” you will get from Organix Bed. UPDATE 7/13/16: I have had numerous contacts over the past month or so with Terry the VP of Sales for Organix Bed. True to his word he worked with me to resolve my complaints. As I mentioned in my original review above we always wanted to purchase another mattress but were turned off by the issues from our first purchase. Well again due to the genuine concern Terry showed we have purchased a new king mattress from Organix Bed. Processing and delivery is expected to take a few weeks so I will update this review when we receive the new mattress and hopefully this will be a 5 star review at that time.”

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  9. Ken K

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    I really hope the company figures out a better and more reliable delivery process. The “White glove” delivery service I paid was inadequate to say the least. Very dirty and required my son and I to carry mattress upstairs. no recourse to pursue from the company.

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  10. Vickie Bell

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    i purchased this bed based on reviews from others. never ever buy a bed with out testing it first. the first couple of nights were ok but you sink in and cant get comfortable . i toss and turn every night. rarely do i sleep through the night. Not worth the money it costs!!.

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