Please note: The Tranquiliti™ mattress replaced the Sapphire and Indigo mattresses to make one amazing mattress. It is still manufactured with love by Intellibed.
Verified review - view original | Oregon, United States
I had to go through some stress with getting pick up of old and delivery scheduled. Then discovered the mattress did not have box springs. And the worst part is the bed is much less comfortable than my 13 year old bed was!!! Very expensive disappointment ):
1 out of 1 people found this helpful. Was this review helpful to you?
Hi Jan, Thank you for your review. Jason let me know that he spoke to you over the phone. I wanted to reply to you here as well to make sure you were able to get completely taken care of? If not, please give us a call at (866) 647-5513 or email us at info@organixbed.com. To my knowledge, you still have your new mattress and your body is simply adjusting to it since it is a little firmer than your old mattress. That you will continue to give it a try for the remainder of your 90-night sleep guarantee. I’m confident that it will work out for you. This mattress is built to be a little more firm than soft (Recommended this way by over 1400 spinal specialists and chiropractors). However, the Gel Matrix technology is both firm and soft at the same time. That said, this mattress can take the average person’s body between 1-4 weeks to fully acclimate to it. The mattress also needs to be broken in. The break-in process for our mattresses will happen naturally over time, which softens up the mattress a lot, or you can speed up the break-in process by simply walking up and down the mattress for about 10 minutes. That will get things to settle quicker, and in turn, soften the mattress. Again, please give us a call if we can help you any further. (866) 647-5513. Thank you, Joey Woodward
Rated 5 out of 5
Jan Robins (Verified customer)–
Verified review - view original | Oregon, United States
The movers were great! They saved my bacon by telling me to keep my old box springs as the new mattress that was horribly expensive came without them.
Verified review - view original | Minnesota, United States
I wish I could give 10 Stars. I missed the expiration date for the Sleep Summit Deal as I had to wait to receive an insurance payout. I called Misty to see if she could help me. Not only did she run interference for me, the head of Organix called me! I was able to get the “Deal”, have received my bed, and I love it!!!!! Plus–it works!!!! Better quality of sleep and less pain while sleeping. Thank You!!!!!!
1 out of 1 people found this helpful. Was this review helpful to you?
Verified review - view original | Mississippi, United States
Shipment arrived as scheduled. The delivery men contacted me before arrival. They worked efficiently and quickly and were friendly and still professional.
Verified review - view original | Mississippi, United States
It was very easy to order this mattress online, with sufficient information for one to feel that they were getting exactly what they were expecting. Customer service personnel were friendly and helpful.
More communication would’ve been nice, so we would know a better ETA. But once it shipped, we were able to follow its progress, and delivery was easy and professional.
Jan Robins –
I had to go through some stress with getting pick up of old and delivery scheduled. Then discovered the mattress did not have box springs. And the worst part is the bed is much less comfortable than my 13 year old bed was!!! Very expensive disappointment ):
Joey Woodward (store manager) –
Hi Jan, Thank you for your review. Jason let me know that he spoke to you over the phone. I wanted to reply to you here as well to make sure you were able to get completely taken care of? If not, please give us a call at (866) 647-5513 or email us at info@organixbed.com. To my knowledge, you still have your new mattress and your body is simply adjusting to it since it is a little firmer than your old mattress. That you will continue to give it a try for the remainder of your 90-night sleep guarantee. I’m confident that it will work out for you. This mattress is built to be a little more firm than soft (Recommended this way by over 1400 spinal specialists and chiropractors). However, the Gel Matrix technology is both firm and soft at the same time. That said, this mattress can take the average person’s body between 1-4 weeks to fully acclimate to it. The mattress also needs to be broken in. The break-in process for our mattresses will happen naturally over time, which softens up the mattress a lot, or you can speed up the break-in process by simply walking up and down the mattress for about 10 minutes. That will get things to settle quicker, and in turn, soften the mattress. Again, please give us a call if we can help you any further. (866) 647-5513. Thank you, Joey Woodward
Jan Robins (Verified customer) –
The movers were great! They saved my bacon by telling me to keep my old box springs as the new mattress that was horribly expensive came without them.
Sharon A. (Verified customer) –
Important protection to have.
Sharon A. (Verified customer) –
The Delivery Guys were the best. In and out in 15 minutes.
Sharon A. (Verified customer) –
Love them!
Sharon A. (Verified customer) –
Excellent info.
Sharon A. (Verified customer) –
See initial remarks above…
Sharon A. –
I wish I could give 10 Stars. I missed the expiration date for the Sleep Summit Deal as I had to wait to receive an insurance payout. I called Misty to see if she could help me. Not only did she run interference for me, the head of Organix called me! I was able to get the “Deal”, have received my bed, and I love it!!!!! Plus–it works!!!! Better quality of sleep and less pain while sleeping. Thank You!!!!!!
Sharon A. (Verified customer) –
See initial remarks above…
PAUL D ROBBINS, JR. (Verified customer) –
Shipment arrived as scheduled. The delivery men contacted me before arrival. They worked efficiently and quickly and were friendly and still professional.
PAUL D ROBBINS, JR. –
It was very easy to order this mattress online, with sufficient information for one to feel that they were getting exactly what they were expecting. Customer service personnel were friendly and helpful.
PAUL D ROBBINS, JR. (Verified customer) –
No problems
PAUL D ROBBINS, JR. (Verified customer) –
Fit fine and adds no uncomfortableness to mattress.
PAUL D ROBBINS, JR. (Verified customer) –
Cannot properly rate, as we have not tried this yet. Waiting for cooler weather.
PAUL D ROBBINS, JR. (Verified customer) –
The mattress protector fits fine, and the mattress is comfortable. We have not yet tried the weighted blanket.
PAUL D ROBBINS, JR. (Verified customer) –
Excellent, thus far!
Ryan S. (Verified customer) –
More communication would’ve been nice, so we would know a better ETA. But once it shipped, we were able to follow its progress, and delivery was easy and professional.
Ryan S. (Verified customer) –
Seems like solid protection, though I haven’t spilled anything on it yet.
Ryan S. (Verified customer) –
Nice and heavy.
Ryan S. (Verified customer) –
Very comfortable.