Orders, Shipping, Returns & Exchanges
Need help with your order? Please give us a call at (866) 647-5513.
Online orders: If you are able to purchase online, we welcome you to. We are consistently updating things to make sure your experience is enjoyable, efficient, and secure. We will email you a full purchase receipt that will include shipping expectations and links to articles or digital downloads. We call our customers that purchase large items, such as mattresses, box springs, bases, etc. to confirm your order and let you know what you can expect before, during, and after delivery. We ship accessories such as pillows, blankets, sheets, etc. via FedEx, UPS, or USPS depending on the shipping method you choose or if the item you chose includes free shipping. Our goal is to get your items to you as fast as possible. If you would like to order with us over the phone, please feel free to contact us during our regular business hours at: (866) 647-5513.
We update and maintain our merchant integrations weekly to keep everything as secure as possible. This website is 100% PCI compliant. See more information on PCI compliance here.
Credit/Debit Cards: Through PayPal, Maverick or Stripe, which are all securely integrated with this site, we are able to accept: Visa, Master Card, Discover, Diners, American Express, and in some cases Click to Pay, Apple Pay, Google Pay, and Microsoft Pay. Check out faster with wallet payment methods that digitally store credit and debit cards. Wallets eliminate the need for our customers to manually enter their card and billing information, offering a secure, quick, and convenient way to pay.
Affirm: We use Affirm for easy and convenient financing. You can apply through Affirm links located throughout organixbed.com product pages, shopping cart, and checkout. Affirm will give you an answer right away. If you are approved, you can continue with your purchase by checking out with Affirm. If your application is found ineligible by Affirm, your order will automatically redirect you back to the checkout page and you will be asked to use a different payment method. If you have questions about your application, terms, payments or your Affirm account, please contact Affirm at (855) 423-3729 or email firstname.lastname@example.org.
PayPal: Choose PayPal at checkout and you can skip entering your financial info when you make a purchase. PayPal Purchase Protection helps you shop with confidence. PayPal accepts: PayPal cash, PayPal Credit, Visa, MasterCard, American Express, Discover, JCB, Diner's Club or EnRoute.
PayPal Credit: Click on any "PayPal Credit" link on organixbed.com and get a credit decision in seconds with a quick application. PayPal Credit is a digital, reusable credit line that offers up to 6 months special financing on purchases of $99 or more.
Accepted Currency: At this time, we only accept the US dollar.
- For full-service "white-glove" delivery:
- For "Curb-to-curb" freight service:
- FedEx: (800) 463-3339 - FedEx Tracking
- UPS: (888) 742-5877 - UPS Tracking
- USPS: (800) 275-8777 - USPS Tracking
We offer a 90-night in-home trial period on all mattresses.
*Please see below for a list of products that are ineligible for a return or exchange.
Acclimation Period: We ask that you take at least 30 nights to allow your body to adjust to the proper sleep posture that these mattresses provide. If you decide to return your new mattress at any point before the required 30-day acclimation period, you will be responsible for the return shipping.
Return Process: Returns are accepted no earlier than 30 days and no later than 90 days of purchase. There are no restocking fees and we will pay the cost of shipping back to us. If you decide to return, please call us at (866) 647-5513 to speak with one of our customer service representatives. We will provide options to you before the return will proceed. The options will most likely include, changing the sleep surface with something softer or firmer at no cost to you. We reserve the right to postpone a return for up to 30 days to see if we can solve the problem. If you still aren't happy after we have exhausted our options, we will then provide you with the information you need to proceed with the return. We will then send you packaging materials (if needed) and request to have the freight company in your area contact you to schedule the pickup. The freight company will complete the pickup and ship it back to us. This process takes between 2-5 weeks depending on where it is coming from. Once we receive the mattress back, we will inspect it for any stains, rips, tears, and odors. If the mattress is found to be in like-new condition, we will then start the refund process. Please allow 10-15 business days from the time the mattress arrives at our location for the credit to reflect in your account. The entire process of a return takes approximately 4-7 weeks. Feel free to call our customer service team at (866) 647-5513 or email email@example.com for updates on your refund. Our return address is Organix Bed - 3510 S. 300 W. Salt Lake City, UT 84115.
Mattresses: You must purchase a mattress protector and use it on your new mattress during the trial period in order for it to be eligible to be returned. Government regulations require that personal products such as mattresses must be protected if the product is to be returned. A returned mattress cannot be resold as “new” and must be inspected. Your mattress must be returned in the packing materials provided by Organix Bed and must be free from stains, tears, and odor, including cigarette smoke. In the event, a mattress is returned back to us with damage caused by the purchaser, we will ship the mattress back to the purchaser at the cost of the purchaser or we will discard it without any refund at the discretion of the purchaser. We suggest taking photos of the mattress the day of the pickup before it is picked up to protect you in case the mattress is damaged during transit.
*Due to government regulations that require that personal products be fully protected/covered to be resold, accessories purchased such as adjustable bases, box springs, bed frames, mattress protectors, pillows, sheets, blankets, and any other product labeled as "accessories" are not eligible to be returned or exchanged. Shipping charges, delivery charges, and service charges are not eligible for a refund. Custom-made products, demo products, or "floor-model" products usually sold at a discount are also not eligible to be returned.
Promotions: In the event, you received promotional items or discounts, such as accessories or shipping and you return the mattress, the normal cost of those promotional items is removed from the mattress refund. Please see the original sales order sent to you for the invoiced price of your mattress and see the accessory and shipping items on this website then deduct the cost of accessories and shipping from the price of your mattress less the promotional percentage you received during your purchase. Doing this will give you an estimated refund amount. For help with returns, call our customer service team at (866) 647-5513 or email firstname.lastname@example.org.